Frequently Asked Questions
Q:Can i use SD card for storage?
A:Sure you can use Micro SD card for storage and our camera support 128 G Micro SD Max.
Q:Do these cameras have to be connected to a power outlet?
A:Yes, it need to be connected to a power outlet.
Q:How to connect to alexa?
A:1. First find the operator “meshare” through the alexa account to bind=>2. Synchronize the device in the alexa terminal =>3. On-demand video on alexa terminal.
Q:After the camera has been used for a period of time, why is it disconnected and then the red light flashes?
A:1. Check whether the router network connected to the device is normal; 2. Make sure that the connected SSID and password have not changed;
3. Reset the camera/power off and restart, scan the code to reconfigure the network (the reset button is located in the card slot at the bottom of the camera, long press for 3-5s to clear the network information of the camera pairing)
Q:What is the working mechanism of the SD card? Why cant my phone detect the cameras SD card?
1. Confirm the format of the SD card; our camera supports 1. FAT32; 2. exFAT two formats of SD card, you can check the format of your SD card on your computer; 2. Confirm the direction of the card, (make sure the direction of the card is correct); 3. Insert the card after power off, (hot swap is not supported). After the SD card is full, the previous records will be overwritten periodically.
Q:Is wifi required for these cameras to work and how far does the wifi connection reach?
A:The camera needs WIFI to work. It will be better if the distance between the camera and WIFI is within 32.8 ft.
If you have any other problem when using our camera, we will give you a satisfy solution!