Q: | Why the dash cam keep shutting down? It works for half an hour/one day/one month and then shuts down. |
A: | 1.The built-in battery is only to save files urgently in case of sudden power off.The dash cam is powered by the car. The car camera will automatically switch on/off when the car engine ignition is on/off. All similar dash cam on the market are in such situation. |
A: | 2.If the dash cam still keeping shuts down and doesnt work during use, please remove the memory card first, and then tap the reset button with a small hard object to restart the machine. |
A: | 3.If none of the above methods work, we promised, if customers are not satisfied with our product, we could offer a replacement or feel free to tell us what you want we to do. |
Q: | Why there is no SD card that was supposed to be included with the purchase? |
A: | Our dash cam with 32GB SD Card included,so you dont worry about the SD card not compatible or not reading. Note:The memory card is already inserted in the dash cam. Please take a check whether there is a SD card inserted inside the dash cam? If you are sure there is not, we will immediately send you the card that should belong to you. |
Q: | The dash cam does not work. |
A: | If you have any problems during the use, please tell us at the first time.We promised, if customers are not satisfied with our product, we could offer a replacement or feel free to tell us what you want we to do. |
Q: | The parking monitor does not work? |
A: | 1.All dash cams on the market are powered by the car.After the dash cam is plugged in the car cigarette lighter socket, while starting the car,the car will supply power to the dash cam,the dash cam will turn on and record the video.However,once the car shuts down,the dash cam shuts down and also stops recording. |
A: | 2.Therefore,it does not react to movements and impacts after the engine is switched off.Therefore,if you want to activate the dash cam to monitor your car after the car shuts down during overnight parking,the dash cam needs to be wired to the cars fuse box.Please purchase a "dash cam hard wire kit"(mini USB type)separately. |