Jelkuz will provide you with one year free after-sales service if you encounter any problems during the use of your DVR.
To ensure the longevity of your DVR, please read the following points carefully:
1 ● Installing this product requires specialized knowledge. If you are installing this product for the first time, please contact a professional technician.
2 ● Be sure to use the supplied SD card. Using other incompatible SD cards may cause problems such as the SD card not being recognized or recording not being possible. (This product comes with an SD card; if the SD card is not in the package you received, it may have been dropped during delivery. Please contact our after-sales service and we will replace it for you as soon as possible).
3 ● Upon receipt of the product, before installing it, turn on the following components (main unit and rear camera) using the included car charger power cord and check that they are working properly. If any accessories are lost or damaged during installation or use, please feel free to contact our after-sales service. We will resend the accessories free of charge.
4 ● The car backup camera mirror can only be used with the supplied cigar power cord or Jelkuz hardware kit. Other power cords are not compatible with this product! Please contact the after-sales service department to obtain the hardware kit!
5● Please read the product images, text descriptions and reviews, and if you have any questions, please contact our after-sales service before purchasing. We will recommend the best product for your needs and answer any questions you may have about the product.
We offer free replacements for defective products. If you have any other questions, please contact our after-sales service .
(We would appreciate if you could provide detailed photos/videos or other information to help us determine the problem).