1. Only works with close WiFi/Doesn’t work well with WiFi connection/Cant hook-up to net/Funny story...Connects to work wifi but not with home wifi router, Works Well...When Working/ General WiFi Issues>> While most customers face no issues with WiFi, Lets address this concern.

• This sensor is mostly installed in basements or tanks which are likely at a distance from your router. Even before you buy the sensor, we suggest that you take a smart phone (or tablet), stand next to the wall outlet where you intend to plug-in the base unit, and check if your phone can browse a webpage such as facebook/ yahoo/ etc. Make sure it is on WiFi, and not using your cellular data connection. This will give you a good indication of whether there is reasonable signal strength.
• Not all connection issues are signal related. First, the sensor can currently only connect to 2.4GHz WiFi. But the good news is that most all routers have the ability to support both 2.4 and 5G WiFi simultaneously. If it is not already enabled, you can easily do so. ? When it looks like the sensor is not connecting, from our experience with those reached out for support, 99% has to do with WiFi password, missing capital letter, or they thought they had the right password. But thats again not the only reason. ? In very few cases, there are default settings related to your wifi channel, bandwidth, b/g/n mixed mode vs only n or even ac, Wireless MultiMedia (WMM) handler, etc that can cause an issue. If need be, we will help you troubleshoot such issues. ? Then are rare cases where the sensor wifi radio itself is to blame. In many cases where customer was ok with a replacement, we have shipped out replacements which resolved the issue.

2. After setting up device, put sensor in glass of water and no alarm or alert on my phone! Don’t buy!

>> This is primarily caused by the 3.5mm connector not being pushed in all the way into the base unit. This happens because in many cases, the connector seems like it is pushed in all the way, and feels tight. We even see customers absolutely sure it is pushed all the way in. However, a slightly harder push makes that extra 1/16th inch click inwards and that should resolve the issue.

3. False Alarms

>> The sensor node is very stable under normal operating conditions, but we have seen customers report cases of False alarms. This can happen under specific circumstances.

• The sensor probe detects water when water comes in touch with the two metal contacts on the sensor. This sensor not has internal circuitry and is an active sensing element. Instead of water, it can pick up a WET condition when there is high humidity in the air, causing micro condensation on the node.
• The sensor maintains an electrical threshold corresponding to DRY state. Over time, this threshold can drift a bit, and depending on your specific install location, humidity, dampness, etc the rate of deterioration can vary, and some end up crossing the threshold to make it look like a WET state.
• What to do about False Alarms?

With our new and updated hardware, we do have the option of adjusting the threshold cutoff value so that this drift can be compensated in most cases. Additionally, if your sensor probe has had few years of use and the threshold drift is very high, you can simply replace the cable alone to fix this issue.

4. Deceptive advertising. No text.

The way we send the message is not a direct SMS. But what you receive is definitely a Text Message. We primarily recommend and use this feature because this is included in your phone service and no additional charges are incurred. If you need messages sent via the cell tower, we do offer that under our advanced options plan.

Need help? Customer support available at 347.674.4501