Note :
How to reset earbud?
- Delete any stored Bluetooth connections on the device, and turn off Bluetooth.
- Then quick press the left and right earbuds Touch Control Area 5 times at the same time to reset both earbuds.
- Put the two headphones back into the headphone case, wait five seconds, and take them out at the same time.
- Wait about 5-8 seconds for the two earbuds to pair with each other. When only one earphone light flashes, it means both headsets have been paired successfully. Turn on your device Bluetooth to connect.
In addition, you can also try using a different device to test whether the headset operate normally.
When answering a call, tap the earbud to answer. Some iOS phones may have no sound due to a system issue if you tap Answer Call on your phone.
How to solve this problem?
- When answering a call, tap only once on the earbud, not on the phone.
- If you tap to answer the call on the phone, you will only hear the voice on the phone. Then you need to switch the voice channel to the earbuds.