FAQ
What is the difference between dual motion detection and single-motion detection?
Other doorbells on the market have only one sensor, radar, or passive infrared (PIR) for object detection. We used both sensors in Video Doorbell Dual to combine the advantages of the heat and sound wave sensing, reducing false alarms by 95%.
Can the battery doorbell work as a wired doorbell when its hardwired?
Yes, you can install the battery doorbell as a wired doorbell to work with your existing chime and improve battery life. If you prefer, you can purchase a wired version (Available only in North America).
Can I connect my battery doorbell to my doorbell wires to extend battery life?
Yes, you can connect to your existing wires to extend your doorbells battery life.
How long does the fully charged battery last?
In most common scenarios, a fully charged battery can last for 180 days. We tested the battery length under the following conditions:
- Temperature: 68°F (20°C);
- 10 motion detections per day;
- Recorded for 20 seconds each time motion was detected;
- Standby power consumption was included during usage time.
Battery life varies depending on the number of times motion is detected, recording time duration, and environmental temperatures.
Can I share my Video Doorbell Dual with my family members?
Yes, you can share your device with any of your family members. As an owner, you can adjust permission settings for different people.
Does Video Doorbell Dual support Apple HomeKit?
No, it supports Amazon Alexa and the Google Assistant, but it doesn’t currently support HomeKit.
Can I use Echo/Google Home Mini as a chime?
Users can use Alexa Echo as a chime. Heres how:
1. Enable the eufy Security skill on your Alexa App.
2. Link the eufy Security account to Alexa.
3. Discover a new device.
4. Find Video Doorbell Dual and enable "Doorbell Announcement".
Google Home Mini is not supported.
Can I link 2 eufy Security Chimes with Video Doorbell Dual?
Yes, but we recommend linking to HomeBase 2 and trying that as a chime.
Can I hardwire Video Doorbell S220 2K (Battery-Powered)? How do I recharge it?
Yes, Video Doorbell S220 2K (Battery-Powered) can be hardwired to your existing doorbell wires for continuous charging. Make sure the voltage is 8-24VAC, 10VA or above. You can also charge the battery doorbell with a 5V/2A, 5V/1A USB charger.