Frequently Asked Questions
Q: Can l use multiple receivers in the same environment?
Yes,This wireless hdmi extender can support 1 TX to 4RXs (Max), you can add more RXs according to the quatity you need.
Q: There is no picture and audio
1. Check whether the receiver power supply is normal.
2. Confirm that the input and output in Transmitter and receiver is right connected.
3. Check if the HDMI cable is damaged.
Q: TV only Show "Connecting..."
1.Check the transmitter power supply is normal.
2.Press the product reset button or power off to restart the product, will take 1mins to reconnected
3.Same frequency causes interference, adjust the transmission frequency or frequency channel, avoid the interference frequency
Q: Receiver display No signal
1. Check the signal source HDMl output signal is normal.
2.Confirm the output resolution of the signal source is within the support range.
3.Make sure the source is connected to the transmitters HDMl input.
Q: The image is interfered
1.Inadequate signal transmission,adjust the angle of the antenna or shorten the distance of devices.
2.Adjust the placement and height of transmitter and receiver to enhance wireless signal transmission.
3.Same frequency causes interference,adjust the wireless frequency or frequency channel to avoid the interference frequency
Q: IR wireless return function is insensitive
1.Check whether the IR frequency is within the scope of 20KHz~60KHz.
2.Adjust the placement and height of the transmitter and receiver to enhance. wireless signal transmission.
3.Transmitter have IR signal transmission function,when the transmitter placed above the"top box,check whether the transmitter bulging"set-top box"1-2cm.
4. Transmitter have IR signal transmission function, when using the external IR extension cable.Try to keep the transmitter away from the"set-top box"and avoid sending infrared signals at the same time to cause remote control conflicts.
Q: There is picture, but no audio
1.It does not support ARC monitors and sources.
(2)If there is no sound when connecting a PC or laptop
1. Right click on the volume icon at the right buttom of the screen
2. Select "Playback device"
3. Find the playback device named "HDMI-Extender" and set it as the default device.