Are they true to size? Are they wide?

The shoes are a little narrow at the toes position, if you have big or wide toes, please choose one size up.

Can they handle the rain and wet grass without my socks getting soaked?

Yes, the waterproof layer covers all areas. Waterproof to ankle position, about 3.22 inch(8.2 CM) depth. You can freely walk in rainy day, on wet grass, mud, or puddle.

if I find any defects, damage, or misdelivery, what can I do?

Please let us know and we will take responsibility. We will give your a satisfying reply as soon as possible.