Case Friendly--Our dock comes with a USB C to C Adapter, compatible with thicker case.
Our base has a width of 2.4 cm, so even if you use a case you can easily put it in. In addition, we included an USB C to C adapter, so even if you use thick cases, you can easily use it.
How to ensure the output of 4K@6OHz?
- Please use HDMI to HDMI 2.0/2.1 or DP 1.2 Cable shorter than 15 feet in length and use as few cable adapters as possible. Then manually debug into desktop mode and set 4K@60Hz output. You also need to set it in-game if necessary.
Why do external devices such as mouse and keyboard not work well when docking?
- When you dock your Steam Deck, please connect your power adapter to provide sufficient power supply.
Why does the Ethernet not work?
- After the SteamOS is upgraded, you need to manually enter the desktop mode and connect the wired network. Turn off Wi-Fi, or set the wired connection priority.
Why does the TV not recognize my sound barrier and deactivate the CEC device?
- In the Steam settings, click Audio, there is output, and click "External Devices", and the audio can be transmitted to the TV.
Does the dock output video over USB-C port?
- No, the USB-C port is for power input only.
I use the MST function, why there will be 6 seconds of black screen before displaying the screen?
- This is normal, the chip is recognizing the signal, please wait patiently.
Why does Steam Deck show slow charging?
- Our docking station supports a maximum power output of 100W, if you use external devices such as keyboards, it will also take up some power. Therefore we recommend you to use a higher power charger.