FAQ: Please read the user manual carefully.
Q1. Why the volume is very low ?
Our headphones have a volume limited feature. The default volume is 85dB to protect childrens hearing from damage. It can be switched by long pressing the Light Mode Button 1s from 85dB to the maximum of 94dB for a noisy environment. Besides, if this issue happened when you used it with 3.5 mm audio cable, please double check you have correctly connected the audio cable into the headphones and device: Insert the plug close to the microphone into the 3.5mm headphone jack, otherwise there will be bad sound quality. If this happens, try the plug on the other end.
Q2. How do I connect the wireless headphones to my phone?
a. If your phone has a 3.5mm audio port, you can plug the 3.5mm audio cable (included) into your phone, turn on your headphones, and enjoy your music. b. If you need a wireless connection, turn on your headphones and your phones Bluetooth, find the BIGGERFIVE BH100 on your phones Bluetooth list and tap it to pair headphones with your phone and enjoy your music.
Q3. How do I disconnect from my currently connected device and connect to another device?
Find BIGGERFIVE BH100 in the paired device list (iOS - MY DEVICE), unpair or forget the BIGGERFIVE BH100, turn on the headphones and another devices Bluetooth, search and locate BIGGERFIVE BH100, and pair it to the phone.
Q4. How do I correctly plug the 3.5mm audio cable into the headphones?
Insert the plug close to the microphone into the 3.5mm headphone jack, otherwise there will be bad wired sound quality. This has no influence on wireless sound quality. If this happens, try the plug on the other end.
Q5. How do I switch between 94dB/85dB?
Press the light mode button 1s to switch 94dB to 85dB or 85dB to 94dB. The switch setting is not saved, and children can easily select 94dB or 85dB according to their different needs.
Q6. How do I turn the LED lights on and off?
The LED lights are on by default. Press the light mode button on the headphones to turn them off and pretty it again to turn them on.
Q7. How long does it take for a full charge?
It approximately takes 2.5 hours to fully charge using a USB-C charging cable.
Q8. What does the BIGGERFIVE kids wireless headphones package contain(Model Name: BIGGERFIVE BH100)?
1 x kids wireless headphones; 1 x Type-C charging cable; 1 x 3.5 mm audio cable; 1 x quick start guide. No charging adapter is included. You can connect your phones charging adapter with a USB-C charging port to charge the headphones.