If the luggage I received was damaged, who can I look for?

We promise that every Luggex luggage will go through strict quality inspection before shipping.

LuggeX claims to will keep the luggage in repair for 3 years.

Please feel free to let us know and the related team will respond within 12H.

How do I set the code when I first get it?

1.Turn the dials to the correct combination.(0-0-0)

2. Press down the button by a tool, set the new combination (e.g.:8-8-8), then pull the square part.

3. Lock the case again, and now you can open the lock with the new combination.

How to use the charging port?

1. Unzip the front pocket and find the cable inside.

2. Charge it with a power bank. (The USB input only works for USB output)

3. Open the outside charge port and connect it with a cable, then connect it to your phone.

Why would the handle of the luggage feel a bit shaky?

After extensive testing, a slight degree of handle movement is to ensure long-term usage.

Due to the principles of thermal expansion and contraction and the lateral forces,

if the handle is too tight, it may become unusable and even cause damage.

Can both the front side and main compartment lock?

Yes. The TSA Lock works for both sides zippers!