TROUBLESHOOTING
Please kindly note that the dehumidifiers must be kept in an upright position outside the box for at least 24 hours before first use.
If the dehumidification effect is not good or does not work when you first use it, please check the following issues:
- Set the humidity too high.
If the difference between the set humidity and the ambient humidity is within ± 5%, then the compressor of the Dehumidifier stops working, and only the fan works, without a dehumidification effect; Therefore, please check the humidity you have set and adjust it to your ideal range.
2. Poor air circulation
When placing the Dehumidifier, do not close to the wall or other objects (it is better to have a 12-inch gap on each side), do not place objects at the air outlet, and keep the air circulation at the inlet and outlet smooth.
3. Unclosed doors and windows
Dehumidification work requires indoor doors and windows to be tightly closed to reduce the entry of outdoor moisture. The doors and windows are not tightly closed, the outdoor moisture enters the room, and the Dehumidifier does not work effectively.
Any questions about the product and service, please feel free to message us via your order id, and we will help you to solve it within 12 hours!