The remote control fail to work properly
1. Please make sure that your tv remote is infrared remote. 2.Insert 2 AAA batteries. 3.Pair the remote control with your tv remote, you need to learn from the user manual or watch learning video in the product details page. 4.Replace the remote.
Unable to search channels or no channels/no signal
1.Make sure that your antenna signal is strong enough. 2.Connect all cables correctly. 3.Set your signal type to "Air". 4. Replace the power adapter if you power it directly from tv, this tv tuner stick is compatible with 5V-1A adapter.
Remains black screen/boot status
1.Adjust the resolution. 2.Check the tv signal source setting, choose hdmi port you connect the digital converter box. 3.Update the firmware, please let us know if you need.