Frequently Asked Questions
- Q: When I use APPs such as Netflix on the TV, the speakers have no sound.
A: The speakers do not support Dolby and DTS, please kindly disable the Dolby and DTS on your TV audio settings or streaming video APPs like Netflix, Amazon Prime Video, HBO, Hulu, Youtube.
- Q: How to quickly disconnect the current Bluetooth device connected with speakers?
A: Press and hold the BT button on remote /M button on speakers for about 2 seconds to disconnect the current Bluetooth device.
- Q: My dog chewed my remote, how do l get a replacement remote?
A: We provide free replacement speakers accessories, including remotes.
- Q: How do I use TV remote to control the speakers?
A: The IR code of the remote control is not compatible with universal remotes and TV remotes.