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The keyboard/mouse response is delayed and not working properly, how can I fix it?
1. The battery power may be insufficient, please replace the keyboard/mouse battery.
2. It may be caused by a computer jam, please restart the computer and try again.
3. The maximum usage distance of this product is 33 feet, please keep it within 33 feet. and make sure there are no metal obstructions between the keyboard/mouse and the receiver.
4. It is possible that the connection is exceptional and the solution is as follows:
Keyboard:
- Remove the battery from the keyboard and the receiver from the computer.
- Reinsert the battery into the keyboard and the receiver into the computer jack.
- At a distance of 20 cm from the receiver, press the ESC+Q keys on the keyboard for 3~5 seconds to match the code.
Mouse:
- Remove the battery from the mouse and the receiver from the computer.
- Reinsert the battery into the mouse and the receiver into the computer jack.
- At a distance of 20 cm from the receiver, press the right mouse button and the scroll wheel button simultaneously for 3 to 5 seconds to match the code.
After successful pairing, it can be used normally. Note: If the above solution doesn’t help, repeat the procedures to pair again. If it still fail, please contact our service team to work for you.