When you get the courier to open the package, please check whether the outer packaging is intact, and then check the product box related goods and accessories.

What’s in the Box? 1 x Electric Heated Eyelash Curler; 1 x Eyelash Comb; 1 x Eyelash Brush; 1 x Eyelash Plier; 1 x Type-C Charging Cable; 1 x Operating Instructions. Whether it is the product packaging or the goods inside, if you find any problems, please lets know, we will do everything we can to help you solve the problem!

In response to the problems reflected by a small number of customers, we have summarized them as roughly the following: 1.”doesnt work like it said it would”; 2.”the item does not work; product did not curl my lashes“; 3.”the item does not hold a charge and does not heat up“; 4.”the package also didnt come with any instructions so i think i received a defective product“.

Our response is as follows: Dear buyer,we are very sorry to give you a not so good experience, for you to meet and put forward any comments and questions, we will take seriously, accept and try to solve! For example, you can choose to return or exchange the goods directly, we will fully support.

About the problem you mentioned, please also carefully read the following instructions: How to use? 1.Please note that before use, please ensure that the power is sufficient. Because the power is insufficient, it cannot generate enough heat, so it cannot curl the eyelashes; 2.Use this eyelash curler to curl lashes before applying mascara to double the curl and keep it in place for longer. Start curling from the root of the eyelashes, clamp for at least 10 seconds, so that the heat can penetrate, then release, curl the rest of the eyelashes according to this step, repeat the above action several times; 3.If you are using a heated eyelash curler for the first time, be careful about its temperature. First select the low temperature mode, try to see if it is acceptable, and if so, try the high temperature mode. (We recommend you to use high temperature mode only when needed.); 4.We make sure that there is a detailed instruction manual in the packaging of each product, if you find that there is no manual in a few packages, please tell us through the platform in time.

About heat issue: 1. Related parameters of product heating. Capacity: 230mAh, Charging voltage: 5V, Output voltage: 3.7V; 2. Please check whether there is enough power before use, the indicator light of low power is red. If you are not sure whether the battery is sufficient, please charge it directly, and the fully charged indicator light is green. Charging time is about 90 minutes; 3. If you encounter any problems during the charging process, please lets know in time, we will provide you with guidance and eliminate related factors for you to ensure the normal use of the product.

Tips: 1. If the corners of the eyes are not easy to curl, you can divide the eyelashes into three sections (eye corners, center, and eye ends) to curl them up in sections. The curl will be more natural and the effect will be better; 2. Use it with mascara to make eyelashes thicker, more curled and longer; 3. For hard or thick eyelashes, you can curl them directly at 85°C(185℉), or repeat the application of mascara once dry, then use an electronic lash curler to curl them again, so that the curling effect of the eyelashes is better and the setting time is longer.

Notice: 1. If the temperature-sensitive silica gel is damaged, do not continue to use the heated lash curler; 2.Dont use electric eyelash heated curler with comb when wearing contact lenses; 3. Please keep it out of reach of children; 4. Please keep hot eyelash curler heated away from fire sources; 5. Non-professionals should not disassemble the main body of the heated curler for lashes; 6. Dont wash the heating eyelash curler with water.