Why is the machine I received wet? Is this a used product?
Rest assured that we test every unit underwater before packaging to ensure it works properly before delivery. Therefore, it is normal for the machine to be slightly damp or have water stains.
After registering, unable to find the device?
1. Check if your phones Bluetooth is turned on.
2. Check if the app has the correct permissions. Go to Settings->WYBOT->Bluetooth
3. Check if the device is powered on.
4. Try with another phone.
Unable to register and log in to the app?
1. Check your network connection.
2. Check the error message displayed by the app. If it says you have already registered, try logging in directly. If it says the password is incorrect, try resetting your password.