Q&A
Q:Does the indoor camera only support 2.4GHz wifi? How do I confirm that my phone is connected to 2.4GHz?
A:Yes. Open the WiFi menu on your phone. If there are multiple similar networks, select the one with 2G, 2GHz or nothing extra in the name. That is most likely a 2.4GHz WiFi network.
Q:Does the indoor camera have to be plugged in to use?
A:Yes, the X3E indoor camera is not rechargeable and only works when plugged in.
Q:Problems with the format of the password
A:Camera password on APP supports setting symbols: ~! @#%^*()_+{}:"|<>? ;\,. /
Not Supported: $&[]
Please upgrade your security camera to the latest available software and firmware versions to help ensure the best experience for your security camera.
Tips: If the connection does not work, you can try to reset the camera: plug the camera into the power supply and hear "hello". Then take out the attached needle and insert the round hole marked "Reset", until camera says "Reset succeed".