macOS Troubleshooting
With the arrival of the macOS Big Sur 11.0& M1 chip, the operating system applies a stricter security policy to (any) software that requires kernel extensions aka kexts ("kexts" - think of it as a macOS version of "drivers"). The Hiearcool driver installation includes a system extension that is affected by this policy. As a result, the user has to explicitly enable/allow this system extension within Security & Privacy in system preferences (after installation and before the software is allowed to run).
macOS Catalina 10.15 & macOS Big Sur 11.0: With various displays enabled, you may experience issues with (various) screen recording.
Windows Troubleshooting
While most users should not experience any issues, that may not always be the case for every customer. Weve provided this helpful advice to assist any new users:
Q: The USB C docking station does not appear to work at all, has stopped working, or you receive the message "USB device not recognized" when connecting on Windows.
A: Hiearcool Laptop Docking station is compatible for specific Thunderbolt 3, Type C Gen2 or USB-C Windows systems.
The Laptop USB C ports look the same, but it has several critical differences between Thunderbolt 3, USB-C 3.1 Gen 2, and USB-C 3.1 Gen 1.
The difference between the three technologies is bandwidth.
Reminder:
1.Standard USB ports not recommended for charging USB devices.
2.To ensure a stable connection, connect the power adapter for the laptop before using the printer/hard drive/SSD or other power consumption required products.