- Some cautions you might want to know:
- 1. Play videos on your computer to get better playback
- 2. The interface of this machine is USB-C 2.0, which has a limited reading speed. If you want a faster reading speed, please purchase a USB 3.0 card reader separately
- 3. When shooting at night, you can shoot if there is light, but you cant shoot without any light, you can watch the video on the screen to see the actual effect
- 4. Within one year, if the product experiences any non-human-induced quality issues, please let us know. We will ship a new one to you within 24 hours on workdays
- Q1: Cant record or play videos?
1. You need to insert 8~128GB high-speed FAT32 TF card and format it on the camera
2. Using a low speed card may result in invalid stored files or inability to record. Please use a high-speed card with CLASS10 U3 or above
3. Do not connect to a computer or any device when recording, when connected to a computer, only data is transferred and all buttons dont work
4. Try the "Reset" button
- Q2: Why cant I format the memory card on my computer?
- Q2: Why is it necessary to format the memory card after inserting it into the camera for the first time?
A32 body camera only supports FAT32 format memory card, you can only format the memory card on the police body camera
Once you format the memory card on your computer, it will change its format from FAT32 to exFAT or others, which will cause the camera not working or data loss
The power was cut off when formatting the device without completing it, resulting in loss of system firmware. Please try the "reset“ button"
- Q4: Why do the close-ups in the image appear to be the opposite of left and right?
Because of the principle of camera mirroring, the image will be rendered opposite. We have set up 2 modes, far shot: the camera faces the back of the screen and the image is positive; close up shot: the camera faces the front of the screen and the image is reversed. Users can go to the menu - image settings to set this according to their needs
- Q5: Why does it only have about 119GB of memory when I look at it on my computer?
A: All memory manufacturers in the world produce the memory according to 1000 MB = 1 GB, while the computer recognizes the recorder according to 1024 MB = 1 GB. For more information please Google
- Q6: If the computer connection fails?
1. Turn the camera off before connecting it to the computer, then place it carefully without pressing any buttons
2. Try the "reset" button
3. Replace the data cable or try another computer or port
4. It may be that your computer does not have a driver, please Google to install the computer driver