What is the after-sales policy for bicycles?
We provide a one-year maintenance policy, battery motor controller problems within one year of quality problems free of charge with replacement
How long does it take to dispatch an order after I place it?
Orders will be shipped within 36 hours from Monday to Friday, and weekend orders will be shipped on Monday
Do I need to assemble it myself?
All VITILAN bikes do not require you to install the front wheel yourself, just install the pedals and turn the folding mode on.
Can bicycles be left out in the open often?
if you park the ebike outside each day, this will shorten its life span
Is it UL listed?
It has passed UL 2849 testing for electrical system safety standards for electric bicycles, including product safety, battery management system (BMS) and functional safety assessment requirements.