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Question & Answer
1. Why doesnt it stay working? I put my coffee cup on it and set the temperature, but it goes quickly back to "_ _ _" (Unable to heat and only displays_ _ _)
a.There may be little water in the cup which does not meet gravity requirement, please add enough water or coffee.
b.Please check whether the warmer is on any soft surface such as mouse pad, clothes, books or the likes which may block gravity switch and can not heat.
c. Please make sure the table surface is flat without any protrusion or recesses which may block gravity switch.
d.Please remove the four EVA feet under the bottom and try again.
2. How long does it take to heat the drink?
This product is mainly used for keeping drinks warm, rather than heat up beverage quickly, so it usually takes about half an hour to an hour or even longer to heat cold drinks.
3. Does it work for mugs that don’t have a flat bottom?
Yes it does. But the heating temperature is affected by the environment and the thickness of the cup, use mugs with thin-wall and flat-bottom will get the best warming performance.