The slide is too loose, keeps flipping to the other side. Is it a defective item?
The slide was made to be loose for easy use. If you shake the product from side to side the slide will be moving freely, however you will find it working properly once you attach it horizontally on a flat surface.
The slide is not easy to move.
It is definitely defective and we sincerely apologize for any inconvenience. Please request for a replacement, or click Ellotello under the Buy Now button and leave a question so that we can assist you immediately.
The frame looks dirty, rough or stained.
There is a thin PROTECTIVE FILM on the frame, so you need to REMOVE it before first use. You may find removal a bit difficult, just gently scratch at the corner of the frame with a nail or an edge of a knife.
Why does it slide down on my dishwasher? Magnet seems not working or not strong enough.
Some dishwashers dont have magnetic surface, even if they look like stainless steel or metal. Extra SELF-ADHESIVE STICKER IS INCLUDED in the package for you to use on any non-magnetic surface.