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Frequently Asked Questions & Answers
Q1: Why the product doesn’t work when the dog barks?
A: Please first ensure to fit the product snugly, yet loose enough to allowone finger to fit between the strap and your pet’s neck. Some dogs has weak barking, in this case you will need to level up the sensitivity level. Thick coat on the neck area may also have small chance to decrease the sensing from the barking, trim the coat near the area where you place the product.
Q2: Why the product is triggered sometimes automatically in a noisy environment though the dog isn’t barking?
A: Though we have optimized the barking detection to the best, some environment noises may have similar frequency to your dog’s barks, which may
have small chance to activate the product. Please lower the sensitivity level.
Q3: Can I use the product when there are other dogs playing around?
A: Dogs will bark when playing and get excited, for the comfort and safety of your pet, we don’t suggest using this product in such environment.
Q4: Can this product stop my dog’s howl?
A: No, this Bark Control Collar is designed to detect the barking and training for stopping barking. It cannot detect or stop the howling.
Q5: Can I charge this product with any type of charger?
A: No, you are suggested to charge this product with charger of 5V output voltage, because charger with output voltage of 9V or 12V may cause damage to the product. The product will stop charging automatically if input voltage becomes too high and deliver warning tone.
Q6: Will my dog stop barking completely?
A: The Bark Control Collar effectively and humanely stops all barking when it is worn. It should only be worn during periods of unwanted barking.