Important upgrade: The product size has increased. According to some customer suggestions, the height of the product has been increased by 3cm and the width has been increased by 2cm. Although it is still designed for a cat weighing about 10 pounds, it provides more internal space;

Regarding escape doors: All escape doors are carefully installed before leaving the factory to ensure firmness and flexible opening and closing; However, due to the need to go through many logistics links to reach the hands of customers, there is a possibility of damage during the logistics process; Dont worry, we promise to comply with Amazons return policy, and the responsibility for these issues will be borne by us. Within 90 days, you can directly ask us to send you the parts for repair or ask Amazon to return or exchange the goods;

Regarding missing parts: Because the escape door has already been pre installed at the factory, some parts have already been installed on the escape door; Please follow the steps in the manual to install it directly