FAQ
1. No signal, can not recognize the device:
a. Check the LED lights. If the LED lights are off, confirm that the USB-C supply is connected.
b. Make sure to set the right HDMI channel on the HDMI source device and HDMI display devices. If the HDMI source device supports 4K@60Hz, please lower it down to 4K@30Hz to make it work properly.
c.Make sure the length of your HDMI cables is within 66ft/20m.
2. Different resolution display
a. If the maximum resolution of the two displays is not the same, it will show the lower resolution display.
b. Please manually lower the video source devices resolution to the minimum resolution of the two displays, or it will only show on the higher resolution display.
3. No audio
Go into the system: Preferences→Sound→Output→Audio. Change the audio output to your TV or other devices.
4. Indicator lights are off
a. Connect the USB-C supply.
b. Please make sure all the connection is tight.
C. Please make sure you have turned on all devices and the connection of your devices is right.