Frequently Asked Questions
Q.Where to download the driver
A.Send us a message for the download link.
Q.Why is the driver not installed correctly?
A:If you are using a non-genuine windows system, the driver may not be installed automatically, the solution: update the driver manually or restart the computer with an internet connection.
Q.Does it support windows 7,8?
A:Not supported; WA28 fingerprint reader is based on the use of the windows Hello function.
Q:Does it support MAC and other operating systems?
A:Not supported, Win10,11 only.
Q:Do I need to register my fingerprint after unplugging Windows hello?
A:You dont need to register your fingerprint again the next time you plug in your device or buy a new one.
Q:Why do I get an error when I swipe my finger to register a fingerprint?
A:It is possible that it use ghost-installed systems that typically use administer users directly, which is prohibited by Microsoft. and requires new users before using Windows Hello. You need to add a new user before using Windows hello.