MACH V1 Ultra, All-in-One Cordless StickVac with Steam Mop

1. Is SteamWave technology of the MACH V1 Ultra safe for all types of flooring?

The SteamWave technology is safe for all sealed hard floors. It is recommended to use the steam mode on your sealed hardwood, marble, tile, and stone floors to avoid potentially damaging your floors.

2. Is the MACH V1 Ultra also suitable for carpets?

Yes, it is designed to clean on both hard floors and middle-pile carpets. Additionally, it is recommended to use suction mode when cleaning carpets for the vacuum to effectively pick up dust and debris.

3. How often should I replace the accessories of my MACH V1 Ultra?

The frequency of cleaning/replacement will depend on your usage habits. It is recommended to replace the filter and rolling brush every 6 months.

4. What should I do if my MACH V1 Ultra cannot activate Steam mode or the Steam reset button is tripped?

Turn off the vacuum for 30 mins, remove the brush guard, and press the reset button with a pen until a click is heard. After a successful reset, your MACH V1 Ultra can use Steam mode flawlessly. Lastly, update the firmware to the latest version.

5. How can I ensure safe transportation if I need to return my MACH V1 Series vacuum cleaner?

Please be sure that the dirty water tank, clean water tank, and cleaning solution tank are all empty before returning the product to prevent water spillage during shipment that may damage the vacuum cleaner.