My device cant read CDs/DVDs and isnt working properly. What should I do?
If your external CD/DVD drive isnt functioning, several factors could be at play. For detailed troubleshooting steps, please refer to the electronic manual on the product page.
Is this device compatible with Windows 10, 11, Mac, and Linux OS?
Yes, this drive supports Windows 10, 11, Mac, and Linux systems. However, there might be slight differences in operation across these systems. If you encounter any issues, please reach out to us through your order for support.
My computer doesnt recognize the device. What can I do?
If your computer does not recognize the external DVD drive or it fails to read discs, you might find a solution by searching for "9UCRB17T8AA" on YouTube. There are repair methods shown in the video that may help, applicable to both Windows 10 and 11
Why cant I burn CDs/DVDs?
The issue might be due to dust on the laser head under the device tray. You can try cleaning it with alcohol and a cloth. Additionally, burning CDs/DVDs requires specific software, and there are many free options available online.