1. Where is the 2-in-1 USB receiver?
The combo share a USB receiver, which is located in the battery compartment on the bottom of the mouse.
2. What should I do if the keys are stuck?
Please confirm whether the computer still displays typing, in this case, remove out the keycap and allow the membrane in the dimple to spring back.
If you still have problems, please find the Trueque support team immediately.
3. There is a problem with the keyboard and mouse but I can’t solve it. What should I do?
Find the Trueque support team immediately, we will be 100% responsible for each of our products and customers.
4. What does the package include? Does it come with batteries?
Package include: wireless keyboard *1; wireless mouse * 1; USB receiver * 1; user manual *1.
NOTE: Batteries NOT included.
5. How long does it take to enter sleep mode? How do I wake up from sleep mode?
If idle for 10 minutes, the keyboard and mouse will enter sleep mode. Just double-click any key to wake it up.
NOTE: You can turn off the keyboard and mouse when not in use for an extended period of time.