What should I do when I receive the pillow?
The pillow is vacuum packed for despatch. On receipt, please pat the pillow to fully fluff the memory foam filling and leave for 24 hours to restore the original fluffiness.
Why do my pillows feel firmer in the winter?
In cold climate, due to the nature of memory foam, it will become harder than other time.If you place it in a warmer room,the fluffness will be restored sooner.